Member Relationship Management : FAQs : Cyberglue Memberconnex MRM

FAQs

These are a few of the questions that regularly pop up with Memberconnex and some answers to them.

We already have a website, what happens to that?

There are several options depending on your specific needs.

Some associations will find the Memberconnex Portal is all they need and they can switch off their existing website.
Another option is to keep your existing website and have your Calendar and Member Areas served by the Memberconnex while leaving the rest of your public content on your current website.
Alternatively, you may find this an excellent time to replace your current website with something easier to keep up to date; you could choose our Cyberglue CMS system which is an optional companion product to Memberconnex.

With Memberconnex there is choice, and we would be happy to discuss what works best for your organization.

How long will it take to get everything up and running?

Things can happen very quickly. The software can actually be installed within 48 hours. Typically though, organisations choose a more moderate speed to "roll out" their Memberconnex system. On average, Organizations choose to take 6- 8 weeks to reach a situation referred to as "go live".

What happens before the "go live" point?

Typically, several things need to happen to get your Memberconnex system up and running:

We will need to 'migrate' your data across to the Memberconnex system.
Then you might want to give some consideration to choosing a look and feel of your website and portal, applying branding or implementing a custom design.
We'll then implement a content transfer to your new site (if required)
Staff training on the benefits of Memberconnex.
Integration of other systems.

How much IT involvement is required?

With a self service Memberconnex MRM, there is no software or hardware to install or maintain. Your IT department or supplier just needs to ensure you have a great internet connection.

What kind of support do you offer?

Memberconnex customers are well supported with manuals, training, email and telephone support.

What types of organizations use Memberconnex?

Memberconnex is targeted at professional Associations, Industry Bodies, Business Associations and Professional Organizations.

It's a great for organizations who are looking to attract and retain more members, offer better access to products and services, and be more relevant to younger members.
It's perfect for Organizations who wish to eliminate multiple databases and multiple data handling and seek improved data gathering, data usage and data availability.
It makes perfect sense too, if you are about to replace aging or disparate systems.

What technical skills will my staff need to use Memberconnex?

Memberconnex is based on a simple web browser model, which means the tools to use it will be just like the tools you use accessing the internet and on your PC.

Staff with moderate computer skills find Memberconnex simple to use. If you have large graphical content on your current site, it might be useful to have someone with image manipulation skills on board.

How do we get our current member data into Memberconnex?

Memberconnex has great data migration tools. We can bring data into Memberconnex through a variety of sources. Memberconnex provides a migration area where data can be checked, de-duped and tidied before 'going live' on your new site.

How do we purchase Memberconnex?

What sort of reports come standard with Memberconnex?

Over 40 standard reports covering all areas, including membership management, financial transactions, website and portal usage. All reports can be displayed on screen, printed and exported to MSXL

Can we create our own custom reports?

Yes, Memberconnex comes with advanced report writing tools. Your IT department can create custom reports or our customer service team can create them for you.

Is our data completely secure?

Absolutely. Your data is stored in our secure datacenter and protected by state of the art firewalls and multiple layers of physical security.

Will Cyberglue use or access our data for any other purposes?

Absolutely not. The integrity of your data and the privacy of your members are fiercely protected.

Does Memberconnex get regular software upgrades?

Yes, these are included as part of your On Demand/SaaS subscription.

I want it - what do I do next?

Please contact us and we will connect you with nearest Memberconnex representative.